With more than thirty years combined lived and professional experience of persistent pain, physiotherapist, lecturer and researcher Jaj and Libby, who lives with CRPS, have experienced first hand the sometimes surprising impact language can have in pain management. Drawing on research and their own experience, they’ll investigate the physiological effects of language on pain and how it can greatly help or vastly hinder patient understanding and recovery, providing tips on how to choose and use your words to improve patient relationships, encourage honest communication and maximise your therapeutic potential.